Support

Service Coordination

Worldwide service coordination performed with timely attention
Owners placing their service orders with SMD Service Coordination Centre, can rest assured that their vessel is in the best hands.

It is SMD’s goal to solve the problem in the first attempt.
Upon service requests our service coordinators will handle your requests. Either by giving first aid recommendations to the onboard crew, or by sending engineers onboard or remote locations.

It is of the utmost importance to have a well-established local service network. SMD has established a professional teamwork and partnership with talented local service companies with some of the best-skilled technicians available.

In this way, our customers are certain of receiving fast effective service and reliable advice when selecting new equipment for retrofit or newbuilding vessels.

Service contracts

 

If you choose to sign a service contract with SMD you will furthermore get these benefits:

24 hours service hotline is a vital point

The service agreement with SMD is your access to SMD service departments. 24 hours service hotline, which is manned by our service coordinators 24 hours a day, 365 days a year.

Spare parts available at lowest possible rates

SMD can offer spare parts to the lowest possible rates, and direct delivery from own stock for several products from our assortment.

Dedicated service coordinators

When signing a service contract, SMD offers your company a dedicated service coordinator with responsibility for all your vessels. Or a group of vessels depending on the number of vessels SMD should service. This helps us, and thereby you to avoid mistakes in communication, keeping your company’s special policies in mind.

Summary of service status and expenses to owners at agreed intervals

Upon completion of the service, a status service report will be sent by e-mail to your nautical department and the person in charge for the serviced vessel.

SMD will also be able to send you an annual status report for each vessel, about your company’s budget planning, in order to predict next year’s coming expenses for each vessel or type of vessels.

World Wide service network

When choosing SMD as your service partner, you will get access to the most extensive service network available in the marine electronics industry today. Covering not only JRC equipment but also any other manufacturers equipment.

Focus on each equipment on board, by keeping track of service history

All services carried out or handled by SMD will be registered in the vessels log file in our tailor-made ship service database. This tool gives us an overview of the vessel’s equipment and its maintenance level, service history, installation date, status and eventual wear parts expected lifetime and battery replacement dates.

SMD will therefore at any time be able to recommend to your company when equipment ought to be replaced by new up to date equipment. SMD service department can active keep track of this and will automatically forward quotation for new equipment when this individual limit is reached.

Periodical maintenance service

Another part of the service agreement is to perform periodical maintenance service to prevent break down service, and save time and money for your company.

Marine electronics equipment such as Gyros, Radars, and GMDSS will need periodical maintenance for replacement of parts such as gyro spheres, Magnetrons, and batteries, and they can easily be performed according to an agreed schedule, and according to the equipment manufacturer’s recommendations, and carried out in the most convenient place for the vessel.